Telephone and online support services

Telephone and online support services

A little while ago I published a post titled “Beat – Helpline services and more” in which I outlined some of Beat’s support services available for those affected by an Eating Disorder, or supporting someone affected by an Eating Disorders. A number of readers emailed to let me know that the post was really helpful, so I thought I’d put together a post outlining some other mental health telephone and online support services available.

Samaritans – I suspect most people reading will be aware of the Samaritans Helpline . A person can call the helpline on 116 123 any day any time. I think a common misconception is that Samaritans are only there to support those feeling suicidal. However, they are there and willing to listen whatever the problem; depression, loneliness, relationship problems or something else.

Papyrus – A charity missioned with preventing young suicide. Their helpline, titled ‘Hopeline’, is available for those age 35 and under who are having thoughts of suicide. Hopeline also supports individuals who are worried about a young person that might be suicidal. You can call them on 0800 068 4141 between the hours of 9am and midnight.

Shout – This is text message based support service which you access by sending a message to 85258. For anyone who is struggling to cope and is seeking some support this is a free and discreet service; ideal for those who don’t feel comfortable or able to speak on the phone.

Childline – Helpline and online chat for anyone under the age of 19 who needs some support. There is also some age appropriate helpful information on their website: www.childline.org.uk. Private, doesn’t show up on your phone bill and available at any time of the day or night.

Self-Injury-Support – Helpline, text service, email and webchat for girls and women who are struggling with self-harm/injury. Head over to their website for all the details: www.selfinjurysupport.org.uk/

Safeline – a charity offering an array of services for ANYONE affected by sexual abuse and rape. Counselling, support groups and Independent Sexual Violence Advisor Services. Some services available are face-to-face and some online.

Refuge – Run a freephone 24-Hour National Domestic Abuse Helpline (0808 2000 247), as well as offering more comprehensive services such as access to outreach support workers, and temporary emergency accommodation. 

I’d really appreciate it if you can think of any other important mental health related online / remote services (not local or regional) that you post in the comments section. If you prefer you can also email me the details and I can add them to the post.

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